Job Description

  


Position Summary: The Bell Person is a key facilitator of the hotel guest’s arrival and departure experiences. The main focus of the position is to provide a consistent, accurate friendly and sincere level of guest service to all guests at the hotel.  

  

  

Responsibilities include:

  

  
     
  • The  ability to follow proper payroll procedures.
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  • The  ability to review all materials concerning daily events, i.e., return  guests, VIPs and function sheets.
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  • The  ability to escort arriving guests to their room, handling their luggage  with care and efficiency and presenting the in-room orientation.
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  • The  ability to handle a guest room change request. (With the help of the Front  Desk.)
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  • The  ability to assist departing guests with luggage, transportation  requirements, etc.
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  • The  ability to store and retrieve guests’ luggage and belongings.
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  • The  ability to page guests in public areas, answer telephones, deliver  messages, packages, flowers, etc. to their guest rooms.
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  • The  ability to run errands for guests and the front office staff.
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  • The  ability to help maintain a high standard of cleanliness in the lobby, at  the Concierge Desk, the front entrance and the luggage storage areas.
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  • The  ability to call guests by their names and remember return guest's names.
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  • The  ability to project an image of friendliness, professionalism and  willingness to provide personalized services to guests. 
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  • The  ability to work closely with the Front Office, Valet Parking, Concierge  and door staff.
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  • The  ability to keep the Concierge and /or Front Desk/ Manager on Duty or Front  Office Manager well-informed as to any guest problems, special requests,  complaints, etc.
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  • The  ability to maneuver luggage carts, heavy and awkward crates around the  Hotel and Residences.
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  • The  ability to report deficiencies noted in guest rooms and on guest floors to  the appropriate dept
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  • The  ability to respond properly in any Hotel emergency or safety situation.
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  • The  ability to perform other tasks or projects as assigned by hotel management  and staff.
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  • Perform  additional duties as requested by the Bell Captain.
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Specific job knowledge, skill and ability:

  

  

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

    
     
  • Reading,  writing and oral proficiency in the English language.
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  • Must  adhere to practices of occupational safety and health.
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Physical Demands:

    
     
  • Standing,  walking, climbing ladders
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  • Squatting
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  • Lifting through  full range (50 lbs.)
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  • Work in  temperature extremes of heat, cold, inclement weather
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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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